Privacy Policy

Enerex Privacy Policy

LAST REVISED: June 30, 2020

Enerex (“We,” “Our” or “Us,” as appropriate) takes the privacy of personal information you may provide Us seriously. This Privacy Policy applies to all users of the enerex.uk, all official subdomains, affiliated or whitelabeled versions, however accessed, and to all information that you otherwise provide to Us in connection with the use of Our software (including that offered as a Software-as-a-Service (SaaS)), any support or maintenance services with respect thereto, or otherwise (collectively, the “Services”), and applies only to information gathered via the Services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, you must immediately cease use of the Services.

Information collected

We collect personal information that you voluntarily provide via the Services (“Personal Information”).  The Personal Information collected through the Services may include some or all of the following: name and contact information, such as street address, phone number, email address, and any other information you may voluntarily provide. You have the choice whether or not to disclose Personal Information, however, some parts of the Services will be impossible to use if you do not disclose Personal Information. Therefore, at times, you may be requested to voluntarily supply Us with your Personal Information. Generally this information is requested when you:

  • Submit an inquiry or request, or order our products and services;
  • Subscribe to or set up an account with the Services; or
  • Communicate with Us via e-mail, phone, web form, etc.).

We may also collect uniquely identifying information about the devices that you use to access the Services (“Device ID”).  We may use the Device ID to authenticate a user session or for the other purposes described below in the “Use of Personal Information” section and otherwise of this Privacy Policy. This Device ID functions much like a persistent “cookie” (described below), making it possible to authenticate a user without the need for a user login/password combination.

Use of Personal Information

We may use your Personal Information for any of the following purposes:

  • To understand how users use the Services.
  • To administer or to help Us develop and improve the Services or Our offerings.
  • To respond to specific requests from users.
  • To protect the security or integrity of the Services.
  • To send notices of special promotions, offers or solicitations.
  • To conduct market research surveys.
  • To promote and market Our business and various products.
  • To provide you with the products and services you request or are otherwise offered through the Services.
  • To enforce applicable terms of use for the Services and or this Privacy Policy.
  • To otherwise comply with all laws, rules and regulations.

Pursuant to the California Online Privacy Protection Act, neither We nor any of the Services follow the Do Not Track setting of your web browser.

Sharing of Information

We may share Personal Information with third parties under any of the following circumstances:

  • In connection with a court order, subpoena, government investigation, or when otherwise required by law, rule or regulation.
  • In the event of a corporate sale, merger, acquisition, or similar event.
  • In connection with a bankruptcy, insolvency or receivership.
  • Working with third party companies to support the Services’ operation and administration.
  • In connection with working with third party entities to perform certain business-related functions (g., sending email, maintaining databases) to the extent needed for such third parties to perform their specific functions.
  • In connection with providing aggregated anonymous information concerning member usage of the Services to third parties, such as for advertisers, for purposes that We deem appropriate for Service administration.
  • In connection with the sale of any aggregated anonymised data based on the Personal Information you provide Us.

We will not sell, rent, loan, transfer, or otherwise disclose any Personal Information to third parties except as set forth in this Privacy Policy.

You may opt-out of receiving communications from Our partners, and from Us, by contacting Us using the information provided in the Contact section herein.

Collection of Non-Personally Identifiable Information

We intend to continue improving the content and function of the Services. For this reason, We may monitor customer traffic patterns and Service usage to help Us improve the design and layout of Our Services.  As such, in addition to Personal Information provided to Us as identified above, We may also collect certain non-personally identifiable information. For example, Our web servers may automatically identify computers by their IP addresses, and We may use certain tracking technologies (such as cookies), as further described below. We and each of Our service providers may use this non-personally identifiable information to analyze trends, administer the Services, track users’ movement and gather broad demographic information for aggregate use. We will not link these IP addresses to Personal Information other than to the extent necessary to enforce the Services’ terms of service, including in forum environments. In addition, We may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Services’ functionality

Use of Cookies

Our Services may use tracking technologies such as “cookies” to provide users with tailored information upon each return visit. Cookies are a common part of many Services that allow small text files to be sent by a website, accepted by your web browser, and then placed on your hard drive as recognition token. Every time you visit the Services, cookies may record basic technical information, such as your domain name, the address of the last URL visited prior to the Services, your browser, and your operating system. You do not need to enable cookies to visit the Services; however, some parts of the Services will be impossible to use if cookies are disabled. Cookies do not contain any Personal Information.

Updating Personal Information

You control the accuracy of your Personal Information. If your Personal Information changes, please correct, update or delete it by logging into your account at the Services.

After termination of your account, We will have no obligation to maintain or provide any of your Personal Information and may thereafter, unless legally prohibited, delete all of your Personal Information in Our systems or otherwise in Our possession or under Our control. We may also retain all or a subset of your Personal Information for business or legal purposes.

Protection of Information

While We will take reasonable security measures to protect your Personal Information, no transmission of data over the Internet can be guaranteed to be 100% secure. As a result, given the electronic nature of the Internet, by using the Services, you accept the inherent risks in doing so, including, but not limited to, the security risks of interception, unauthorised access, the risks of corruption and the risks of viruses or other harmful devices.

Third Party Links

The Services may contain links to other applications or Services that may not be owned or operated by Us. We cannot control and are not responsible for the privacy practices or content of such other applications or Services. Credit card or other financial information submitted by you during the online purchase of products and services through the Services are not visible, collected or stored by Us, either on Our website, or any other system managed by Us. All credit card transactions are processed directly via a third-party payment processor, and at no point during the payment transaction is credit card or other financial information available to Us. We encourage you to read the privacy statements of each application that you use and website that you visit.

Updates to this Privacy Policy

We updated this Privacy Policy effective as of the date set forth above. It may be appropriate to update our Privacy Policy and other terms and conditions from time to time. We reserve the right to update this Privacy Policy at any time in our sole discretion, with or without advance notice. We will post any changes on the Privacy Policy page of the Services so users are always aware of any change. We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the Personal Information We receive from you. Your continued use of the Services shall constitute your agreement to this Privacy Policy and any of its updates. If We decide to use your Personal Information in a manner not set forth in this Privacy Policy, We will notify registered account holders by e-mail to the e-mail addresses on record. If you choose to visit the website or use any of our other services, your visit and/or any dispute over privacy is subject to this Privacy Policy and our Terms of Use.

Children’s Privacy

We do not knowingly collect Personal Information from anyone under 13 years old. If you are under 18 years old, you may use the Services only with the permission and involvement of your parent(s) or guardian.


If you have any further questions concerning this Privacy Policy or Our privacy practices, please contact Us via phone at (713) 936-9301 or via our website at https://enerex.uk/company/contact-us/.